Frequently Asked Questions
Everything you need to know about our cleaning services
Got questions? We've got answers! Find everything you need to know about Ann's Cleaning services, pricing, and process.
📞 Still Have Questions? Call UsService & Pricing Questions
❓ Do you provide cleaning supplies?
No, we use your cleaning supplies. This is one of our key differentiators! We use your own cleaning products and equipment for maximum hygiene and trust. This eliminates any risk of cross-contamination between homes and ensures we use products you're comfortable with.
💰 How much do your services cost?
Our pricing is transparent and hourly-based:
- Basic Cleaning: $50/hr per person
- Deep Cleaning: $80/hr per person
- After Event: $65/hr per person
- Airbnb Turnover: $60/hr per person
Most services have a 2-hour minimum with our standard 2-person team.
👥 How many people come to clean?
We send a 2-person professional team for most services. This ensures efficient cleaning while maintaining our high standards. More hands mean faster, more thorough results and better value for your money.
⏰ How long does a cleaning take?
Cleaning time depends on your home size and service type:
- Basic cleaning: 2-4 hours typically
- Deep cleaning: 3-6 hours depending on needs
- First-time cleaning: Varies based on condition
We'll give you an estimated timeframe when you book.
📅 How do I schedule a cleaning?
Simply call us at 0434 794 210! We'll discuss your needs, schedule a convenient time, and answer any questions. We offer flexible scheduling including:
- One-time cleanings
- Weekly or bi-weekly service
- Monthly maintenance
- Special occasion cleaning
🏠 What areas do you service?
We service Wollongong and the greater Illawarra region. Our local focus means:
- Short travel times = punctual service
- Understanding of local home needs
- Community-focused approach
- Quick response to scheduling needs
Preparation & Process
Before Your Cleaning
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What should I prepare before you arrive?
Have your cleaning supplies ready, clear surfaces of personal items, and ensure vacuum cleaner outlets are accessible. We'll handle the rest!
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Do I need to be home during cleaning?
Not necessarily! Many clients provide access and we clean while they're at work. We'll discuss the best arrangement during booking.
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What about pets?
We love pets! Just let us know about them when booking so we can take any necessary precautions and ensure their comfort during cleaning.
Trust & Safety
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How do you protect my home and belongings?
Your trust means everything to us. We treat your home and belongings with the utmost care and respect, just as if they were our own. Our team is trained to be careful, attentive, and always mindful of your space.
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How do I know I can trust your team?
All team members are background-checked, trained professionals. We're a local business with a reputation to maintain in our community.
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How do I pay?
We accept cash, card, and bank transfer. Payment is due upon completion of service, and we provide a receipt.
Important to Know
Services We Don't Provide
We do not offer end-of-lease or bond cleaning services. Our focus is on regular and specialized residential cleaning that maintains your home's ongoing cleanliness and comfort.
How to Get Started
Ready to book? Simply call us at 0434 794 210. We'll discuss your needs, answer any questions, and schedule your cleaning at a time that works for you.
Satisfaction Guarantee
If you're not completely satisfied with our service, let us know immediately. We'll make it right because your satisfaction is our priority.
Special Requests
Have specific needs or areas of concern? We're happy to accommodate special requests. Just let us know when you book so we can plan accordingly.
Still Have Questions?
We're here to help! Give us a call and we'll be happy to answer any questions about our services.